Cerigifts products are made by order and Cerigifts will not accept any returns/exchange products in any cases. In this event, the product may be kept at customer’s disposal.
If your item is defective, you don't need to return the original item and we will resend you a replacement for free. Cerigifts offers the last 20 days from the delivery date or 45 days from the order date for replacement requests and We do not allow modifications to replacement items. Production times and Shipping Times of replacement items is 10 - 15 business days. The refund process may take up to 7-10 days to get your money back into your account. Please also see our Refund policy detail here.
We understand that everyone makes mistakes (including us!). Please review your shipping information before submitting your order. After that, please also review your order in email confirmation to make sure that you checkout with the right item!
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THE PACKAGE IS MARKED AS DELIVERED BUT CUSTOMERS HAVE NOT RECEIVED IT:
The tracking system shows that the package was delivered to its destination, but the buyer claims they did not receive the package.
We do not offer refunds or reprints for orders marked as delivered. Customers can contact their carrier (i.e, USPS/ UPS, DHL, etc.) for exact details on the delivery, including GPS location.
Then customers can get back to us with written or recoded confirmation that the package is lost from the carrier, we will act accordingly to the customers' best interest.